Achieve New Efficiencies
For organizations looking to achieve new efficiencies with unified communications and advanced internet-based features, Alternative’s Cloud Phone service is ideal. Set up costs are minimal; training and support is included.
- Unlimited calling nationwide
- Free smart phone apps (Your cell rings too!)
- SMS Texting from the app extension
- Call forwarding, logs and reports
- 20+ new and interesting features – built in for every user
Great call handling options for remote workers and teams
With the advanced functionality of Alternative’s Cloud Phone service, your telephone system will become a productivity tool (again). Cloud phone users can access the cloud portal to control an incredible set of options to tailor their system to their preferences. Alternative’s Cloud Phone Service is 100% compatible with all major brands of VoIP telephones including Cisco, Polycom and Yealink.
Team Connectivity for Office Managers
Easy web-based management gives system admins lots of opportunities for managing teams, workgroups and remote workers. A separate permission level for office managers provides direct access to names, extension numbers, auto-attendant options and more.
Alternative’s Cloud Phone service lets you tailor the system to fit your workflows – all from your browser!
Cloud Phone Service and Disaster Recovery
With the brains of the telephone system in the cloud, there is no expensive hardware to maintain. In power outages and natural disasters, your system will continue to take messages (in the cloud) and notify users by email.
Alternative Cloud Conference Call Service
(Great call quality!)
Set up an Alternative Cloud Conference Bridge to connect with up to 47 people. For a small monthly fee, you can have as many meeting rooms as you need, each with its own moderator and participant access codes.
Features and Handsets
Total User Control
Every use has the ability to control and configure settings for Do Not Disturb (DND), exceptions, Find me/follow me, calling blocking, special rings, invisible (not detectable) forwarding, etc.
Smooth Handoff to Yourself
With our Handoff feature, you can pass a call from your deskphone to your mobile phone app extension or vice versa. It’s easy to set up and oh-so-convenient for staff on the move.
SMS TextingUse the cloud phone app to text other extensions, or anyone with SMS/MMS-capable smart phones. Add your cloud phone extension to your browser to text and chat from your workstation or laptop.
Share phones with “Hot Desking”
Every phone can be used by any staffer. Hot desking lets staff log in to any office phone for the day to make and take calls. Phones do not need to be permanently assigned to one extension only.
Intercom & Paging
Announce calls with intercom, or make announcements to all users, or specific groups, via deskphones or connected audio speakers.
Use time of day, caller ID, number called and other options to route calls to other extensions, mailboxes or Do Not Disturb setting.
Voicemail-to-emailInstantly send voicemail messages to your smart phone so that you can pick them up on the go, anywhere, anytime. This is a game changer!
Visual VoicemailScroll through voicemails on screen with visual voicemail. Listen in any order, forward or save as you choose.
Get it in writing with the optional voicemail transcription service, Audio messages can be automatically transcribed by a speech recognition service. When you opt for this service you get both the original audio file and the text sent as email.
Park, Hold and Transfer
Use Park so a call can be picked up from any other extension, use Hold for yourself, and use Transfer to pass calls to another extension or offsite.
Set up rule-based answering with multiple layers of auto-attendant to get your callers in contact with the right person, right away.
Hold Music & Messages
Record and upload information about your programs and services or, if you prefer, play DJ and choose the music to set the mood while callers are on hold.
One click automatically makes a dial-by-name directory available on the auto-attendant. (Or you can ask to be excluded – shhh.)
Multiple Sites & Remote Workers
Alternative’s cloud phones are extremely well suited to organizations and businesses with multiple sites and remote workers. Offsite staff will have access to the same complete set of advanced productivity features, at no additional cost.
With the audio monitoring feature, authorized users can listen in on employee calls with clients to monitor the conversation and provide whisper coaching.
With Automatic Call Distribution, your callers are placed into a queue until the next available agent is free. Next agent can be decided by various criteria. Custom hold music or messages entertain and inform the caller.
Call Recording & Logs
Settings allow for automatic recording of all calls to a device or a user. A manual option allows a single call to be recorded with input from the desk telephone. You can easily play back recordings through the office manager portal, or turn off recording at your convenience.
With a cloud VoIP solution, you’ll never need to upgrade firmware or software, or be concerned about system backup or uninterruptible power supply units. With the PBX hardware in a datacenter, updates are performed automatically in the background as part of your service.
eFax, Internet Fax, Paperless Fax, Virtual Fax or Old Fashioned Fax – call it what you want, we’ve got it all. Our virtual fax service includes a phone number and a choice of included pages for a single flat fee. Send and receive faxes conveniently by email.
Or maybe you love your old fax machine. With our T38 service we can put a traditional fax machine on the information superhighway. There is a set up cost (we must come on site and install a device). After that, the monthly charges are low and the reliability is great!
Not at all. One simple form starts the process of transferring the telephone numbers. And we’ll need to know more about your existing telephones (a photo will probably do). Fill out a contact form and we’ll get in touch.
Calls to Canada are included in the service, but for other nations, international per-minute rates apply. Need to know an international rate? Let us know – we can send a current rate sheet.
Sure. We can add an app to your smartphone so that it can function much like a desk phone when you are away from your office. It may be possible to have an app that is used in place of your desk phone. It can be configured to connect through your office Wi-Fi, or through your cellular network data plan.
Yes, we have several models in stock for both NEC systems and our Cloud Phone installations.
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