Cloud Phone Service Features and Functions
34 Ways to Make Office Life Easier:
Auto-attendant modes – Call routing and rules can be different for day, night, day of week, lunch, holidays, etc.
Broadcast Voicemail Box – Special voicemail box that forwards a message to multiple mailboxes.
Call Park / Call Retrieve – Park and hold multiple calls; retrieve from any extension.
Company Directory – Transfer to an extension by entering name of user.
Custom Hold Messages – Easily upload MP3 or WAV files for program information lines and hold messages.
Dial from Call History – Call from phone’s list of missed, dialed, or received calls.
Direct Inward Dial (DID) Numbers – Extensions can have one or more DID numbers assigned to them.
Do Not Disturb – User can set their phone to Do Not Disturb mode to turn ringer off.
Easy Group Creation – Easily create groups of phones that ring in sequence or simultaneously.
Find-Me / Follow-Me – Incoming calls can automatically ring multiple extensions or external numbers (desk phone, cell phone, home phone), in a sequence or simultaneously. Feature can be set on a timer.
Greetings Options – Record different voicemail greetings for when user is on the phone, the call is unanswered, or other scenarios.
Hide Caller ID – Option to hide your caller ID name and number.
Inbound Caller ID – Inbound calls show caller’s number and name.
Inbound Toll-free Numbers – All codes available (800, 888, 866, etc.).
Intercom – Speak directly over the intercom with a co-worker.
Local presence everywhere – Numbers in other area codes ring in one office.
Multi-Level Auto Attendants – Different greetings for day, night, weekends and holidays.