The sophistication and affordability of technology is a defining hallmark of our time. Small groups with modest budgets are part of complex networks with the power to change the world.
Keeping technology running smoothly is challenging. Rarely do great organizations have the necessary resources in-house. Budget is not the only problem. It’s hard to find the time to interview candidates, or even know what questions to ask. Even if you do manage to hire someone, you are never sure if he or she is suggesting the best solution, and you still need to pay consultants for major projects, vacation periods and other unexpected crises.
That’s why more and more nonprofits and small businesses are choosing to outsource their IT support, computer and networking needs.
IT Services & Support Today
Alternative Technologies can provide your organization with a desktop computer, hardware and software help desk. Others in our industry sometimes refer to customers as “end points” or “workstations”. We think of them as people. The service we offer is our people helping your people.
All too often senior managers get saddled with technology and network problems when their focus would be better spent on your organization’s mission. Our support team aims to solve that problem. We can provide your team with on-demand, on-call support for the following:
- Email configuration issues
- Firewall, virus and malware incidents
- Software installation and updates
- Hardware upgrades, including desktops, laptops and hard drives
- Proactive server management and network administration
- Backups and file restoration
- Video conferencing setup
- Cloud integration and optimization processes
Server, Network and Cloud IT Services
With a staff of 15 experienced IT support technicians, Alternative Technologies’ IT Services department has the expertise to design, support and maintain a network for your organization. Our response time is fast. Customers who choose to be covered by Comprehensive Support and Cloud Service Agreements get guaranteed response times.
We integrate Mac and PC networks to share data and network services, and integrate telephony, video conferencing, video security, and network printers. Whether you have a local or wide-area network, two computers or 200, you can trust your nonprofit or small business computer network to us.
We appreciate that every organization is different. Your unique scenario is our starting point. We’ll work with you to establish special arrangements for remote workers, limited access for volunteers, and even visitor network access in your reception areas — so you’re never giving out a password to non-staff.
Comprehensive Support: Fixed Rate IT Agreements
Servers require tending. To minimize downtime, we take a proactive and preventative approach to network administration with our fixed-rate support agreements.
Under the Comprehensive Support Agreement, we serve as the IT department of your organization and take primary responsibility for the health of your server and network. Our technicians visit your site on a regularly-scheduled basis, and we monitor remotely for:
- Low disk space
- High CPU utilization
- Backup routine completion
- System event logs
- Anti-virus management & security scans
- Exchange server updates
- SQL server check
- Unauthorized access attempts
- Additional system diagnostics and performance trends
With this approach, our technicians are alerted to potential problems before they occur. Action can be taken on a schedule that will not disrupt your workplace. Routine maintenance and critical upgrades are implemented calmly — not in crisis mode. Best of all, your systems will function at peak performance, and data will remain secure and accessible.